April 23, 2007
Providing Borderless Service to Global Clients while Boosting Online Brand Presence
Tokyo, Japan — OMRON Corporation (TSE:6645; ADR: OMRNY) today unveiled a new, global portal website for its industrial automation business, designed to ensure that OMRON's customers receive consistent, rapid, first-class service wherever their operations are based, and to boost OMRON's visibility on the Internet. The new OMRON Industrial Automation Global Website can be accessed at http://www.ia.omron.com
Global Gateway to Local Support
Accounting for roughly 40% of total revenues, OMRON's industrial automation business has sales and service bases in locations throughout the world, with roughly half of its sales generated outside Japan. This global growth has been supported by a highly localized level of service, in which OMRON's country-specific, local-language websites have played a crucial role.
The new portal site is a 窶椀ne-stop-shop' for the latest information in English on OMRON's full-range of industrial automation products and services, and their availability around the world. Optimized for maximum search engine visibility, the site will also connect potential and existing customers to OMRON's regional websites via an easy-to-navigate map on its top page. Enquiries received through the portal site will be redirected to the relevant OMRON office and answered by local staff. Meanwhile, OMRON's Industrial Automation Global Service Center in Japan will analyze these enquiries for valuable customer insights that can be reflected in future product design and customer services.
Built with customers' ease-of-use as its number one priority, the new portal site features an intuitive search system designed to help customers effortlessly navigate the wealth of information available. As a supplier to some of the world's biggest manufacturers, OMRON is committed to providing a standardized and uniform service to its global customers. Toward this end, OMRON's industrial automation business is now working towards unifying design and information recency across its local sites.
Headquartered in Kyoto, Japan, Omron Corporation is a global leader in the field of automation. Established in 1933 and headed by President and CEO Hisao Sakuta, Omron has more than 28,000 employees in over 35 countries working to provide products and services to customers in a variety of fields including industrial automation, electronic components, social systems (ticket gate machines, ticket vending machines and traffic control) and health care. The company is divided into five regions and head offices are in Japan (Kyoto), Asia Pacific (Singapore), China (Shanghai), Europe (Amsterdam) and US (Chicago). For more information, visit Omron's website at www.omron.com.
For press related enquiries, please contact James Seddon (email@example.com) at Omron Corporate Communications Dept. on: +81 3 3436 7202